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Frequently Asked Questions



Q: Can you tell me if a certain company or individual is legitimate?
We are unable to provide information regarding specific companies or individuals in regard to their legitimacy. However, we suggest that you review the Types of Fraud page and the "Avoidance Tips" that pertain to each category of fraud which may help you determine the authenticity of your request. If, after reviewing this information, you feel suspicious, it is recommended that you file a complaint reporting this incident to www.ic3.gov or one of the other agencies listed on our File a Complaint page. If you have a question about the reputation of a company, you are also encouraged to contact the Better Business Bureau in the area where the company is located.

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Q: What is Internet fraud?
The term refers to any type of fraud scheme that uses email, websites, chat rooms, or any Internet related means to present fraudulent solicitations to prospective victims, to conduct fraudulent transactions, or to transmit the proceeds of fraud to financial institutions or to others connected with the scheme.

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Q: Why was this website established?
While the Internet can be a safe and convenient place to do business, scammers are out there in "cyber world" targeting unsuspecting consumers. The LooksTooGoodToBeTrue.com website was built to educate you, the consumer, and help prevent you from becoming a victim of an Internet fraud scheme.

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Q: Is it really safe to shop online?
Shopping online offers lots of benefits that you don't find shopping in a store or by mail. The Internet is always open - seven days a week, 24 hours a day - and bargains can be numerous online. Shopping on the Internet is no less safe than shopping in a store or by mail. View our tips to ensure that your online shopping experience is a safe one.

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Q: What are some of the different scams that I should know about?
Education is the key to enhance consumer knowledge of new Internet schemes. View our Types of Fraud page to learn more.

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Q: How can I protect myself when using the Internet?
Always be careful to whom you give personal information and where you post information. Use passwords that have no relation to you, never use phone number, date of birth, etc. Change your password frequently and NEVER give it out. Try to avoid using the same password for multiple accounts. Education, good judgment, and a healthy dose of skepticism are the best defenses against becoming a victim. Remember, if it looks too good to be true, it probably is!

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Q: What do I do if I want to report an Internet scam?
Whether you believe you are the victim of an Internet scam, or if you are aware of an attempted crime, you can file a complaint. Be sure to include as much information as possible about yourself (i.e. name, email address, mailing address, etc.), the perpetrator, and the Internet crime that you are reporting in order to expedite your complaint.

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Q: Should I retain evidence related to my complaint?
It is important that you keep any evidence you may have related to your complaint. Evidence may include, but is not limited to, the following:
  • Canceled checks
  • Certified or other mail receipts
  • Chatroom or newsgroup text
  • Credit card receipts
  • Envelopes (if you received items via FedEx, UPS, or U.S. Mail)
  • Facsimiles
  • Money order receipts
  • Pamphlets or brochures
  • Phone bills
  • Printed or electronic copies of emails
  • Printed or electronic copies of web pages
  • Wire receipts

Keep items in a safe location in the event you are requested to provide them for investigative or prosecutive evidence.

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Q: Do I need to be a citizen of the United States to file a complaint at the sites listed under the File a Complaint tab?
Internet crime is world-wide; regardless of your location, anyone can file a complaint.

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Q: I have been threatened over the Internet. What should I do?
If you think you are in danger, please contact your local and/or state police immediately!

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Q: I receive several SPAM emails every day and would like to forward them to someone. Can I forward them to your website?
Our website does not have a specific email address established for the receipt of such information. To learn more, visit our SPAM page.

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Q: I am a member of the media and wish to speak with a member of your press office. Whom do I contact?
Please contact the National White Collar Crime Center, Communications Manager, Richmond, VA, (800) 221-4424 x363

or the Federal Bureau of Investigation, National Press Office, FBIHQ, Washington, D.C., (202) 324-3000.

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Q: How do I get my story posted on your website under the "Victim Stories" section?
If you are a victim of an Internet crime or scam and would like the opportunity to have your victim story posted on our website, you may contact us. However, sharing your experience does not guarantee that your story will be posted. Please be advised that sharing your experience does not serve as filing a complaint.

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Q: What is the process if I "Share My Experience?"
If you choose to Share Your Experience on our website, it may be posted as a victim story on our website to assist other Internet users and possibly prevent them from becoming a victim of the same scam. Your personal information will not be posted for viewing, only the contents of the story itself. Keep in mind that sharing your experience is not considered Filing A Complaint.

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Q: How can I become a sponsor or a spotlight company on your website?
For information on becoming a sponsor or spotlight company on our website, please contact us.

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Q: Can I file a complaint with all agencies listed on the "File A Complaint" page?
You may file your complaint with any or all of the agencies listed on the "File A Complaint" page. However, in deciding where you want to file your complaint, it is recommended that you familiarize yourself with the types of complaints that each company accepts by following the links provided on the "File A Complaint" page.

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Q: How can I link to your website?
For more information on how to place our LooksTooGoodToBeTrue logo on your website, please contact us.

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